1. In case of damage of purchased goods at our shop, customers can request refund/exchange service by contacting our Email: patrickmkleung@gmail.com within 7days (including Saturdays, Sundays, and Public Holidays). Once the return request is approved, we will proceed the return of products. No refund and exchange services will be served after 7days.
2. We might request for photos and/or videos of the product.
3. We only accept the following refund/exchange of goods (with , but not limited to the following conditions) :
i. Purchased product is damaged/defective; or
ii. Not the product you ordered.
4. All shipping expense shall be borne by customers.
5. Shipping fee is not refundable.
6. We do not accept any request without order information or receipts.

In case of any discrepancy between the English and Traditional Chinese version, the Traditional Chinese version shall prevail. Goodly Die Casting Factory Limited reserve the right to amend the above Terms and Conditions without prior notice and have the final decision in case of any dispute.

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